Refund policy

At Decoy Luxury, we take pride in the quality of our perfumes and are committed to providing you with an exceptional product. Due to the nature of our products, all sales are final. Please carefully review our Refund and Return Policy below.

1. No Returns or Exchanges

  • Final Sale: All purchases of Decoy Luxury perfumes are final. We do not accept returns or exchanges once the order has been processed and shipped. Please ensure that you carefully select the fragrance and confirm your order details before completing your purchase.

2. No Refunds

  • Non-Refundable Items: Given the nature of perfume products, we do not offer refunds under any circumstances. Once a perfume has been shipped, it is considered a final sale.

3. Damaged or Incorrect Products

We strive to ensure that your order arrives in perfect condition. However, if you receive a damaged or incorrect product, please follow the steps below:

  • Reporting Damaged or Incorrect Items: If your order arrives damaged or if you receive the wrong item, please contact our customer service team within 48 hours of delivery. Provide your order number, a description of the issue, and clear photos of the damaged or incorrect product.

  • Resolution: In the event of a damaged or incorrect product, we will assess the situation and may offer a replacement or store credit at our discretion. Please note that we do not offer cash refunds.

4. Order Cancellations

  • Cancellation Policy: Orders can only be canceled within 24 hours of placing the order and before the order has been shipped. Once the order is processed and shipped, it cannot be canceled. To request a cancellation, please contact our customer service team as soon as possible.

By purchasing from Decoy Luxury, you acknowledge and agree to the terms outlined in this Refund and Return Policy. We appreciate your understanding and thank you for choosing Decoy Luxury by Royz Innovation Pvt Ltd