Refund policy

1. No Returns or Exchanges

Final Sale: All purchases of Decoy Luxury perfumes are final. We do not accept returns or exchanges once the order has been processed and shipped. Please ensure that you carefully select the fragrance and confirm your order details before completing your purchase.

The above restriction does not affect the 3-Month Free Replacement Guarantee applicable to eligible Decoy Refillable Atomisers, as set out below.

2. No Refunds

Non-Refundable Items: Given the nature of perfume products, we do not offer refunds once a perfume has been shipped, and the purchase shall be considered final.

For Decoy Refillable Atomisers covered under the 3-Month Free Replacement Guarantee, an eligible manufacturing defect will be resolved through replacement of the product and not through a cash refund.

3. 3-Month Free Replacement Guarantee – Decoy Refillable Atomisers

We stand behind the quality of our Decoy Refillable Atomisers. Any eligible refillable atomiser purchased directly from www.decoyluxury.com is covered by a 3-Month Free Replacement Guarantee against manufacturing defects, subject to the terms below.

What is Covered

The guarantee applies to manufacturing defects that affect the normal functioning of the atomiser, including, but not limited to:

  • Defective or non-functioning spray mechanism;
  • Pump or refill mechanism failure;
  • Leakage attributable to a manufacturing defect;
  • Mechanical malfunction under normal intended use; or
  • Any other functional manufacturing defect confirmed by our customer service team.

What is Not Covered

The guarantee does not cover:

  • Normal wear and tear arising from regular use;
  • Fading, peeling, scratching or wearing out of the Decoy logo, branding, print, coating or external finish;
  • Scratches, dents or other cosmetic damage;
  • Damage caused by dropping, impact, mishandling, misuse or improper storage;
  • Damage caused by attempting to open, dismantle, repair or modify the product;
  • Damage resulting from improper filling or use contrary to the recommended method;
  • Loss or theft of the product; or
  • Any defect or damage that is not attributable to a manufacturing fault.

How to Claim Your Free Replacement

If you experience a manufacturing defect within 3 months from the date of delivery, please send us a clear video of the defective atomiser via WhatsApp at +91 90054 10054.

The video should clearly demonstrate the defect or malfunction. Please also provide your order number, name and registered mobile number so that we can verify the original purchase.

Our customer service team will review the claim. If the defect is approved as being covered under this guarantee, you will be requested to return the defective product to:

Decoy Luxury
GJ-10, Rajdanga Main Road
Kolkata – 700107
West Bengal, India

The customer must ensure that the defective atomiser is safely packed before dispatch to prevent further damage during transit.

Once the returned product is received and verified by our team, a replacement atomiser will be dispatched to the same delivery address associated with the original order.

Additional Terms & Conditions

  1. The 3-Month Free Replacement Guarantee is valid for 3 months from the original date of delivery.
  2. The guarantee is applicable only to Decoy Refillable Atomisers purchased directly from www.decoyluxury.com. Products purchased from marketplaces, offline stores, third-party retailers, distributors or other websites are not covered under this website replacement guarantee and shall be subject to the respective seller's policies.
  3. Proof of purchase/order verification is mandatory to claim the guarantee.
  4. Only products with an approved manufacturing defect are eligible for free replacement.
  5. The guarantee provides for a replacement only and not a cash refund, partial refund or store credit, unless Decoy Luxury determines otherwise.
  6. The replacement will ordinarily be for the same model/variant. If the same model or variant is unavailable, Decoy Luxury may provide an equivalent replacement of similar value at its discretion.
  7. The guarantee applies to the original purchaser and original order and cannot be transferred to another purchase or product.
  8. Any replacement issued under this guarantee does not restart or extend the original 3-month guarantee period. The replacement product will remain covered only for the balance of the original guarantee period.
  9. Claims made after expiry of the 3-month period will not be eligible under this guarantee.
  10. Decoy Luxury reserves the right to reject claims where the submitted video or returned product does not demonstrate a manufacturing defect or shows signs of accidental damage, misuse, tampering or normal wear and tear.
  11. The product returned to us should be the same product against which the replacement claim was approved. Decoy Luxury reserves the right to reject a replacement if a different product is received.
  12. Only one replacement may be claimed against a particular atomiser purchased under the original order, unless otherwise approved by Decoy Luxury at its sole discretion.
  13. Shipping instructions for an approved claim will be communicated by our customer service team. Customers should not send products to us before receiving claim approval.

3. Damaged or Incorrect Products

We strive to ensure that your order arrives in perfect condition. However, if you receive a damaged or incorrect product, please follow the steps below:

  • Reporting Damaged or Incorrect Items: If your order arrives damaged or if you receive the wrong item, please contact our customer service team within 48 hours of delivery. Provide your order number, a description of the issue, and clear photos of the damaged or incorrect product.
  • Resolution: In the event of a damaged or incorrect product, we will assess the situation and may offer a replacement or store credit at our discretion. Please note that we do not offer cash refunds.

4. Order Cancellations

  • Cancellation Policy: Orders cannot be cancelled once placed. To request a cancellation, please contact our customer service team on email at connect@decoyluxury.com. 

By purchasing from Decoy Luxury, you acknowledge and agree to the terms outlined in this Refund and Return Policy. We appreciate your understanding and thank you for choosing Decoy Luxury by Royz Innovation Pvt Ltd